Delivery & Returns
All stated delivery times are based on standard working days i.e. Mon – Fri 09:00-17:00 (excluding public holidays etc).
We aim to ship all orders placed before midday on the same day. Orders received after midday are sent out on the next working day. Please note that shipment times are estimates and we do ask for your patience during busy periods as it may take up to 48 hours to process your order.
We will send you an initial email confirming the receipt of your order, then a further email confirming despatch. When orders have been placed on pre-order; we will aim to despatch these as soon as they become available. All postage is via Royal Mail with the choice of either 1st Class or Special Delivery guaranteed next working day.
Standard Delivery – Royal Mail 1st Class (1-2 days service)
Next Day Delivery – Royal Mail Tracked Service (Requires signature on receipt)
Royal Mail Tracked Delivery (3-5 days service & Requires signature on receipt)
Royal Mail Tracked Delivery (7-9 days service & Requires signature on receipt)
USA & Canada - £17.95
Australia & New Zealand - £18.60
*Customs & Duty Charges: On all non-EU shipments customs and duty charges will be issued on delivery - it is the customer's responsibility to pay for these charges. We’re sorry but we cannot calculate these charges, if you are concerned please confirm the charges with your local customs agent prior to ordering. Any goods returned, due to custom charges not being paid will be refunded minus associated charges.
According to Royal Mail policy they cannot provide next day deliveries to the following postcodes. IM – Isle Of Man, BT – Belfast, IV – Inverness, PH – Inverness, PA – Renfrewshire, KY – Kirkcaldy, KW – Orkney Isles. TR20,21,22,23 – Truro, HS – Isle Of Lewis, ZE – Shetland, GY – Guernsey, JE – Jersey
If you require any further information about the above, then please contact us at email@example.com.
We do not send to PO BOX addresses.
We hope you are stoked with your order, however if you wish to return your purchase we will happily refund or exchange items that are sent back to us within 14 days of receipt. All we ask is that you return items in mint, saleable condition, unwashed & unworn, with the original packaging and labelling intact; except in the case of faulty garments.
Under EU distance selling rules you have the right to cancel your order without charge at any time up until 7 working days after you receive the item. We must be notified of cancellation by email to firstname.lastname@example.org
Exchanges - Although we are not able to refund P&P charges or returns postage, we won’t charge to send an exchanged item to you. Exchanged items can only be dispatched after the returned goods have been received, and will be subject to our stock availability.
How to return an item.
1 – Please complete the returns form received with your order, indicating whether you would like a REFUND OR EXCHANGE and state the desired item(s), size, colour etc.
2 – Please return your item, securely wrapped and packaged, along with the filled in returns form to the below address:
C/o Packwell D&S Ltd
Unit A, Chettisham Business Park,
Please note that we advise you to obtain proof of posting (free from your Post Office) as unfortunately we cannot be responsible for items lost or delayed when being returned.
We will aim to process your return within three working days of receipt. Items will be checked on return, and once verified your refund/exchange will be processed. Refunds will be processed in the original payment format. All undamaged, correctly returned products will be credited to the original purchaser’s credit card including VAT for all EU country customer excluding shipping charges. You will be notified via email to the email address listed on your account when this transaction has taken place. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from stupidclothing.co.uk.
Please note: If we receive your return in a condition which we feel is not fit for exchange or refund we shall get in touch with you. Stupid Clothing reserves the right to refuse a return or exchange for any item sent back in a condition where the item has been used or damaged. Only items which Stupid Clothing can confirm as new and unused will be eligible for a return or exchange, so that they have reached our returns department within the time frame outlined above (unless otherwise organised). Stupid Clothing will not accept returns or exchange goods for any non-faulty items that have been worn, washed and/or with tags removed. So don't go out to a muddy festival for 5 days, or hike a glacier for 9 sweaty miles, boil wash stuff and then expect any sympathy. ‘My dog ate it’ is also not a valid reason for returns.
If you have any questions about your return such as available styles for exchange and a copy of the returns form please contact us before returning your item at email@example.com or call us on +44(0)203 397 9038.
Correspondence only address (we can not accept returned goods at this address):
Unit 1, 49 Effra Road, London, SW2 1BZ
Phone: +44(0)203 397 9038.
Office Hours: Monday-Friday 10am to 6pm
This returns policy should be read in conjunction with the Stupid Clothing Terms and Conditions that are applicable to the sale of all products by Stupid Clothing.